Reviews For Sport Clips Haircuts of Vancouver - Orchards Market

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1 rating

Multiple calls and emails... still no response from my original request to discuss with a manager... All im looking for is to clarify their policy on children.

1 rating

We had a very strange experience yesterday at your store... I brought my boys in for school haircuts (6 and 8 years old). I informed the stylists of what we wanted and all was good (there was only one other customer in the store). The stylist asked if I wanted to sit in the lobby and I asked my son what he wanted, and he replied he wanted me to hang out with him which I obviously preferred. The stylist then said, "Actually, I need you to go to the lobby, theres a sign on the wall. It's for insurance reasons". At this point both boys were in the middle of cuts so I moved (what choice did I have). I was able to see one son from the lobby and asked the stylist if she could shampoo his hair. The other came out with styled and gelled hair and I asked he she could wash his hair as well (which I would have asked but I wasnt allowed to be next to him and she didnt ask). Then my 8 and 6 year olds were taken to a separate room for the wash where I couldnt see anything, and wasnt allowed to go. Ive never been to a place like that and certainly dont plan to return. While waiting, I found the sign she was referencing and it advises "For their safety, Children are only permitted in the cutting area when receiving services". When a different stylist was checking us out, I referenced the sign and asked "Doesnt that mean kids cant be back there, but its OK for parents?" She didnt have much of a response other than they dont allow people to sit in the chairs (which I wasnt) and safety issues with scissors. All in all, strange experience that cost $45 after tip. I attempted to contact a manager today but no answer and no voicemail. Will try again soon. I believe this store is intended for Adults and they should just be up front about that. Look elsewhere if you are a family

1 rating

I have brought my boys here for years, and usually is is a good experience. Unfortunately today my son who has sensory issues and adhd had a stylist that was rude to him and me. I informed her of his struggles and she assured me it would be alright. Then she proceeded to start clipping his hair with out earning him. He jumped and she snapped at him telling him that there were many more boys there for haircuts and she did not have time for him to wiggle. She then told him if he can’t be still he would be done. I came over and talked to my son to remind him to be calm and sit still. She then rudely told me that we were not aloud to be there with them for insurance reasons. I have never been told to leave befor. She told me they tend to do better without parents anyway. Near the end of the hair cut he could not handle the sensation of the drape around his neck any longer and he pulled it off. She yelled at him” that’s it your done!” I was not finished but your done!” She took him out of his chair and he started to cry. Then she told him not to cry and that he’s going into 3rd grade. She ovously tried to calm him by giving him a hug at this point. But his cut is now choppy and he was upset. I will never have my kids see tammi again. I understand my boy can be a little difficult but the way she treats him and me was unexcepatable.

Rated 2.0 out of 5.0 based on 8 Client reviews

1
Clay F. | September 11, 2018 Service

"Multiple calls and emails... still no response from my original request to discuss with a manager..."

1
Clay F. | August 29, 2018 Overall Experience

"We had a very strange experience yesterday at your store... I brought my boys in for school haircuts"

1
Valerie K. | August 27, 2018 Stylist

"I have brought my boys here for years, and usually is is a good experience. Unfortunately today my s"

1
Alex W. | August 13, 2018 Overall Experience

"I grew my hair out because I wanted a change from my usual military shorter hair cut and only planne"

1
Steven B. | October 19, 2017 Haircut

"Worst hair cut ever. The stylist Sara completely ignored my request for a trim now i have a shaved h"

1
Joe E. | September 10, 2017 Overall Experience

"The only reason I kept going back here for several is because of one stylist I saw that had great cu"

5
Jusn V. | August 13, 2017 Service

"I got a beard trim by a lady name olga and she was absolutely fantastic, and did a wonderful job!! "

5
Steven A | May 11, 2017 Overall Experience

" I've been coming to this establishment for about 2 years now since I moved into the area. I'm not "